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Frequently Asked Questions
| 1. | Can I play a track before buying it? |
| You can play a sample of almost any track on BlueBehemoth.com. Tracks with samples will have a play icon to the left of the title. Simply click on the icon or the track's title, and the sample will be loaded and begin playing. | |
| 2. | How long will items stay in my cart? |
| Once you purchase an item, it will remain visible in the cart until a download has been initiated. Once an individual track has been downloaded, it will be available to download again for three days, after which it will no longer be available for download, and may no longer be visible in the cart. Items that have not yet been purchased will remain in your cart indefinitely. | |
| 3. | Does the album art automatically come with the music files or do I have to download it myself? |
| You will have to download the artwork yourself. Just right-click on the picture on the album page and save it. | |
| 4. | Will the track be properly named in my music player? |
| Yes. The name, artist, genre, year, and track number for each track will already be filled in. | |
| 5. | What is the difference between a "Learning" message and a "Sermon" message? |
| "Learning" messages tend to focus on more technical or particular instruction, like how to create an emotion with film or how the Vikings became such dominant warriors. "Sermon" messages usually address more foundational concepts using Scripture. Some messages overlap and appear in both places. | |
| 6. | How does BlueBehemoth.com define its musical genres? |
| Partly by geographical origin, partly by instrument, partly by intended audience, and partly by time period. This means that some albums fit in more than one genre. | |
| 7. | How often are the "Free Today" items updated? |
| They'll be updated every day in the early hours of the morning. | |
| 8. | Does BlueBehemoth.com charge sales tax? |
| Only in states where digital goods are taxable. Many states are now moving in this direction, either by passing new legislation or reinterpreting existing laws. Your state for tax purposes will be determined by your billing address. | |
| 9. | How secure is BlueBehemoth.com? |
| We use 128-bit SSL encryption, with extended verification by Comodo, to protect your personal information as you browse the site. All payment information is encrypted on our servers to meet or exceed the requirements of the Payment Card Industry Security Standards Council. | |
| 10. | Will the information that I submit to BlueBehemoth.com be treated as private? |
| Yes. Your email address will be kept confidential and only used for the related purposes of your customer experiences with BlueBehemoth.com and Vision Forum. | |
| 11. | How many times can I copy my music downloaded from BlueBehemoth.com? |
| BlueBehemoth.com content is DRM-free. That means you have the flexibility to copy it as often as you need to and play it on any of your MP3-compatible devices or even burn it to CD. But remember, you are still bound by your word not to share it outside the immediate members of your household. | |
| 12. | Can international residents buy from BlueBehemoth.com? |
| Due to the restrictions of international copyright law, customers without a billing address inside the United States, and a credit card compatible with that address, are not currently able to purchase from BlueBehemoth.com. We regret this present inconvenience, and will continue seeking options to better serve our valued customers abroad. | |
| 13. | Why do you retain record of my credit card information? |
| Apart from making your shopping experience at BlueBehemoth.com a more convenient and enjoyable one, it is necessary that we retain your credit card information to verify your identity and enforce United States copyright laws, if necessary, for the protection of our content proprietors. Again, your credit card information will never be shared and is securely protected with 128-bit SSL and database encryption to meet or exceed the requirements of the Payment Card Industry Security Standards Council. | |
| 14. | What if my download is interrupted? |
| Any media you purchase on BlueBehemoth.com will remain in your shopping cart for three days after your initial download. This means you have the benefit of redownloading any purchased resource if your download was unsuccessful the first time. To do this, simply click the blue "Redownload" button in your shopping cart. | |
| 15. | Can I get a refund? What if I want to return a product? |
| Refunds are generally not issued. Due to the fact that we are dealing in digital media, each transaction requires BlueBehemoth.com to contractually issue a royalty payment to the content copyright holder. All sales are final. However, BlueBehemoth.com desires to facilitate a mutually beneficial, healthy and ongoing relationship with you, our valued customer, and therefore may reset your download to help facilitate successful delivery, or may issue a credit to your account that is good towards a future purchase, at the sole discretion of BlueBehemoth.com. For more information, see Terms of Sale - Refund & Return Policy. |